A recent
Harvard Business Review article argues that traditional employee engagement surveys fall short because they don’t measure the KPIs that truly matter. Instead of relying on outsourced, one-size-fits-all surveys, the author
suggests creating personalized surveys that focus on non-traditional KPIs, such as team success, innovation, and awareness of trends relevant to your business. Why not use polling tools similar to those used by service providers to gather customer feedback? By regularly asking targeted questions that align with the changing business landscape, companies can better capture the true sentiment of their workforce and help employees feel genuinely heard.