Laura Brīvība-Dzenuška /Latvia/
Customer Success Director at Visma
Employee experience. Does more of the "digital" means less of the "human"?
The marketing concept of customer experience is increasingly adopted in the HRM domain.
Companies want all of their employee interactions to be as smooth as possible and often adopt technology to help with achieving this goal.
What kind of technologies is helpful?
Can we overdo the usage of technologies and lose human connections?